9bbd Privacy Policy

1.1 Purpose of the Policy

The 9bbd platform places the highest importance on the privacy of users' personal information. The purpose of this privacy policy is to clearly inform you which of your details are collected, why they are collected, how they are stored, and under what circumstances they may be shared with third parties.

By creating an account on the 9bbd platform or by continuing to use its services, you agree to the terms set out in this privacy policy. This policy is an integral part of our Terms and Conditions.

1.2 Scope of the Policy

This privacy policy applies to all of the following:

• Information collected while browsing the 9bbd website
• Information provided during account registration and login
• Financial information collected during deposit and withdrawal transactions
• Information provided when seeking support via live chat or email
• Device information collected while using the 9bbd Android and iOS apps

2.1 Identity Information

The following information is collected at the time of account registration:

• Full name (as per national identity card)
• Date of birth (for age verification — the user must be 21 years of age or older)
• Mobile number and email address
• Username and password (passwords are always stored in encrypted form)

2.2 Financial Information

Payment information required to complete deposit and withdrawal transactions is collected. 9bbd currently supports transactions via bKash, Nagad, Rocket, Upay, and bank transfer. Account numbers or relevant details for these payment methods are stored securely for transaction verification.

Under no circumstances is your full bank account information or mobile banking PIN stored.

2.3 Technical Information

The following technical information is collected automatically to improve the quality of platform services:

• IP address and device type
• Browser and operating system information
• Time of site access and session duration
• Cookie and local storage data
• User navigation patterns (which pages were viewed and for how long)

2.4 Gaming Activity Information

For slots, live casino, fishing games, or sports betting — betting history, win/loss records, and wallet balance changes are tracked for each session. This information is used to determine VIP tier, calculate weekly cashback, and ensure account security.

3.1 For Service Operations

Collected information is primarily used to operate the core services of the 9bbd platform. Your information is needed for account verification, transaction processing, completing deposits and withdrawals, and providing round-the-clock customer support.

3.2 Security and Fraud Prevention

IP and device information is analysed to detect unusual account activity, patterns of multiple account use, or suspicious transactions. This also keeps your own account protected from unauthorised access.

3.3 Product and Service Improvement

By analysing overall user navigation patterns and feedback, 9bbd works to make its platform easier to use. This analysis plays a useful role in launching new game categories, adding payment methods, or improving mobile app functionality.

3.4 Communication and Notifications

Transaction confirmations, password change alerts, promotional offers, or notifications about new features may be sent to your registered mobile number or email. If you wish to stop receiving promotional messages, please contact the support team.

4.1 Payment Processors

The minimum information necessary for processing transactions is shared with bKash, Nagad, Rocket, Upay, and banking partners. These partners have their own privacy policies, which apply on their respective platforms.

4.2 Gaming Software Providers

Technical data from game sessions may be exchanged with providers whose games are on the platform, including Pragmatic Play, PG Soft, Evolution, JILI, and Spribe. This is primarily for verifying the accuracy of game results and resolving technical issues.

4.3 Legal Obligations

If 9bbd is required by applicable law in Bangladesh or by order of a competent court to transfer specific information to investigating authorities, it will comply. Where possible within the limits of the law, an effort will be made to notify the user in advance.

4.4 Technology and Analytics Services

Trusted third-party technology services may be used for monitoring platform performance, cybersecurity, and managing technical infrastructure. Strict confidentiality agreements are maintained with these service providers.

5.1 What Cookies Are and Why They Are Used

Cookies are small text files stored on your device. 9bbd uses cookies for the following purposes:

• Keeping login sessions active and enabling automatic re-login
• Remembering language and other preferences
• Maintaining the platform's security level
• Analysing site traffic and performance

5.2 Cookie Control

It is possible to disable cookies from your browser settings, but this may limit some platform functionality — particularly regarding login sessions and personal settings. Every modern browser has options for managing cookies.

6.1 Retention Period

Personal information is stored while the account is active. Even after an account is closed, transaction records may be retained for a specified period due to legal obligations or the need to resolve disputes. Once the defined period has ended, data is securely deleted.

6.2 Security Measures

9bbd uses the following technical security measures:

• SSL (Secure Socket Layer) encryption — all data transfers are encrypted
• Password hashing — stored passwords are never kept in a directly readable form
• Two-factor verification (OTP) — for suspicious logins or large transactions
• Regular security audits and vulnerability testing
• Restricted access controls — only authorised staff can view personal information

6.3 Steps in the Event of a Data Breach

If a data security breach occurs for any reason and there is a risk that users' information has been compromised, 9bbd will notify the affected users directly within an appropriate timeframe. At the same time, prompt corrective action will be taken based on the nature and severity of the incident.

7.1 Right to Access Information

You have the right to know what information is stored in your account. Upon request to the support team, a summary of your personal information will be provided.

7.2 Right to Correct Information

If there is an error in your information or if your details change (such as a phone number or email), you may request a correction. After receiving a verifiable request, the information will be updated within a reasonable time.

7.3 Right to Close Your Account

You may request to close your 9bbd account at any time. Before the account is closed, you will be given the opportunity to withdraw any outstanding balance. After the account is closed, the process of deleting personal information will begin unless there is a legal requirement to retain it.

7.4 Right to Opt Out of Promotional Communications

If you do not wish to receive marketing or promotional messages, you may inform the support team at any time. After receiving this request, promotional communications will be stopped; however, necessary transactional messages will continue.

8.1 Age Verification

All services on 9bbd are for persons aged 21 years or older only. Providing a date of birth at registration is mandatory, and additional documents may be requested for age verification. If there is any suspicion that an account holder is a minor, that account will be suspended immediately.

8.2 Responsible Gaming

In addition to blocking access for minors, 9bbd encourages all adult users to play responsibly. Read our Responsible Gaming Guidelines to learn how to maintain healthy gaming habits and where to get help if needed.

9.1 Notice of Changes

9bbd reserves the right to update this privacy policy as needed. If any significant changes are made, a notification will be sent to the registered email or mobile number, and the "Last Updated" date on this page will change.

If you continue to use the platform after changes take effect, it will be assumed that you have agreed to the new policy. Therefore, when you receive a change notification, you are advised to read the updated policy carefully.

9.2 Questions and Review

If you have any questions or need clarification about this privacy policy, please contact the 9bbd support team at any time. You may also find answers to common questions on our FAQ page.