Responsible Gambling — Stay Safe
9bbd believes gambling is entertainment, not a source of income. On this page you will find ways to keep yourself protected, signs to watch out for, and where to get help if you need it.
Age Limit — 21+ Mandatory
Registration or betting on 9bbd is strictly prohibited for anyone under 21.
You must be at least 21 years old to participate on 9bbd. Age is verified during registration and an identity document may be requested. Providing false information about your age may result in account closure.
We are committed to keeping minors away from gambling. If a minor in your household has access to your device, lock it with a PIN or password and enable parental controls in your browser. Detailed age-related rules are set out in our Terms and Conditions.
If you suspect a minor has used your account, contact 9bbd support immediately.
Tools to Keep Yourself in Control
9bbd offers several tools that let you manage how much you play and for how long. Using them is your right — there is nothing to be embarrassed about.
Deposit Limits
Set a maximum deposit amount on a daily, weekly or monthly basis. Once a limit is set, it cannot be exceeded.
Session Time Limits
Set a time limit for how long you play in one session. When the set time is up, you will be notified automatically.
Account Temporary Break
Put your account on a break for a few days or weeks. During this time you will not be able to log in or place bets.
Self-Exclusion
Choose self-exclusion to step away for a longer period. You can select a duration from six months to five years. Reversing self-exclusion is not immediate — a cooling-off period applies.
Loss Limits
Decide in advance the maximum amount you are willing to lose over a set period. Once that amount is reached, no further bets can be placed.
Contact Support
To activate or change any tool, speak to the 9bbd support team in Bengali via 24/7 live chat or email.
Recognise the Warning Signs
It can be hard to recognise on your own when a gambling habit is becoming a problem. If you regularly notice any of the signs below, take them seriously.
- Feeling the urge to bet more to chase losses.
- Spending more than your planned gambling budget.
- Hiding your gambling from family or friends.
- Neglecting work, studies or family responsibilities because of gambling.
- Feeling unable to stop gambling or feeling restless when you try.
- Gambling disrupting your sleep, eating or daily routine.
- Planning to gamble using borrowed money or savings.
- Feeling irritable or low when not gambling.
If you notice even one of the signs above in yourself, take a break right now. Use 9bbd's self-exclusion or temporary break feature, and let someone close to you or a professional adviser know. Our FAQ page has detailed answers on how the responsible gambling tools work.
Where to Get Help
You do not have to carry a problem alone. Three paths are open: 9bbd support, family, and professional counsellors.
9bbd Support Team
Live chat and email support in Bengali and English is available 24 hours a day, 7 days a week. Contact support directly for any request regarding account limits, a break or self-exclusion — action will be taken promptly.
Email: [email protected]
Family and Close Friends
Family and trusted friends can often spot the first signs of a problem. Talk openly with someone close to you about your gambling habits. Take their concerns seriously and accept their help if you need it.
Professional Advice
Mental health professionals and counsellors are specially trained to deal with gambling-related issues. Contacting a local hospital or mental health clinic can get you confidential advice.
9bbd's Commitment
9bbd is not just a betting platform — it works to create a responsible environment where entertainment stays in line with values. We believe gambling is enjoyable only when it remains in control.
Every user on our platform can set their own limits. The security and privacy of account information is our highest priority — read our Privacy Policy to learn more. 9bbd always puts players' wellbeing above business.
We regularly review and improve our responsible gambling policy as needed. To learn more about 9bbd, visit our About Us page.
Remember: Gambling is entertainment only — not a way to earn money or pay off debt. Only play with money you can afford to lose. Stop when you go beyond your budget.